Informativa sulle spedizioni
Shipping and Delivery Policy
Last updated: September 2, 2026
This Shipping and Delivery Policy applies to orders placed through the online store operated by:
ROYAL UNIBREW A/S
Business unit: ROYAL UNIBREW A/S Lager
CVR number: 41956712
P-number: 1028301908
Business address: Lille Gedved 8A, 8700 Horsens, Denmark
Email: manleydelaijah274@gmail.com
1. Shipping Destinations
We currently deliver to addresses within the following countries:
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Germany
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Austria
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Poland
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Bulgaria
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Romania
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Greece
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Czech Republic
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Hungary
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Slovenia
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Slovakia
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Croatia
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Spain
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Portugal
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Italy
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Latvia
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Lithuania
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Estonia
If a delivery address in one of the countries listed above cannot be selected or accepted during checkout, we may be unable to ship to that address.
Some products may be subject to additional geographical or carrier restrictions. Any applicable restrictions will be displayed on the product page or during checkout.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer during periods of high demand, product availability issues, payment verification or other exceptional circumstances. If a significant delay occurs, we will contact you using the email address provided with your order.
3. Estimated Delivery Times
The estimated transportation time after dispatch to the countries listed in this policy is generally:
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Germany: 8–15 business days
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Austria: 8–15 business days
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Poland: 8–15 business days
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Bulgaria: 8–15 business days
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Romania: 8–15 business days
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Greece: 8–15 business days
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Czech Republic: 8–15 business days
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Hungary: 8–15 business days
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Slovenia: 8–15 business days
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Slovakia: 8–15 business days
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Croatia: 8–15 business days
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Spain: 8–15 business days
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Portugal: 8–15 business days
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Italy: 8–15 business days
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Latvia: 8–15 business days
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Lithuania: 8–15 business days
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Estonia: 8–15 business days
The total estimated delivery time, including order processing and transportation, is generally:
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Germany: 9–18 business days
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Austria: 9–18 business days
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Poland: 9–18 business days
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Bulgaria: 9–18 business days
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Romania: 9–18 business days
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Greece: 9–18 business days
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Czech Republic: 9–18 business days
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Hungary: 9–18 business days
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Slovenia: 9–18 business days
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Slovakia: 9–18 business days
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Croatia: 9–18 business days
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Spain: 9–18 business days
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Portugal: 9–18 business days
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Italy: 9–18 business days
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Latvia: 9–18 business days
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Lithuania: 9–18 business days
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Estonia: 9–18 business days
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, product availability, weather conditions, public holidays, customs procedures and other circumstances outside our reasonable control.
The estimated delivery timeframe applicable to your order will be displayed during checkout where available.
4. Shipping Costs
Standard shipping to Germany, Austria, Poland, Bulgaria, Romania, Greece, Czech Republic, Hungary, Slovenia, Slovakia, Croatia, Spain, Portugal, Italy, Latvia, Lithuania and Estonia is free of charge. No minimum order value is required.
Any optional expedited or alternative delivery methods, where available, and their corresponding charges will be displayed during checkout before the order is completed.
No additional standard shipping fee will be added after an order has been completed unless the customer requests and agrees to a change to the order or delivery method.
5. Order Confirmation
After placing an order, you will receive an order-confirmation email at the address provided during checkout.
The confirmation email will normally contain your order number, purchased products, delivery address and payment summary.
Please review this information carefully and contact us promptly if any details are incorrect.
6. Dispatch and Tracking
When your order has been dispatched, we will send a shipping-confirmation email.
If tracking is available for the selected delivery method, the email will include a tracking number or tracking link. Tracking information may require up to 48 hours to become active after dispatch.
Not all delivery services provide real-time tracking updates.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address within one of the countries listed in this policy during checkout.
If you notice an error, contact us immediately at manleydelaijah274@gmail.com. We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
Additional shipping or redelivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
8. Delivery Attempts and Unclaimed Parcels
The carrier may make one or more delivery attempts or deliver the parcel to a nearby collection point.
Customers are responsible for monitoring available tracking information and collecting parcels within the period specified by the carrier.
If a parcel is returned because it was unclaimed, refused without exercising a valid consumer right or addressed incorrectly, reasonable return and redelivery costs may be deducted or charged where permitted by applicable law.
9. Delayed Orders
Delivery delays may occur because of carrier congestion, weather conditions, public holidays, customs procedures, incorrect address information or other circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery timeframe, contact us at manleydelaijah274@gmail.com and include your order number.
We will review the available tracking information and, where appropriate, contact the carrier. Any legally required remedy will be provided in accordance with applicable consumer law.
10. Lost or Damaged Parcels
If tracking indicates that a parcel has been delivered but you have not received it, please:
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Verify the delivery address.
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Check around the delivery location.
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Ask household members or neighbours.
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Contact the carrier where appropriate.
If the parcel still cannot be located, contact us promptly.
If a parcel arrives visibly damaged, take photographs of the packaging and product and contact us at manleydelaijah274@gmail.com.
After reviewing the circumstances, we will provide an appropriate remedy, such as replacement or refund, where required by applicable law.
11. Customs, Taxes and Import Charges
Orders delivered to Germany, Austria, Poland, Bulgaria, Romania, Greece, Czech Republic, Hungary, Slovenia, Slovakia, Croatia, Spain, Portugal, Italy, Latvia, Lithuania and Estonia will generally not require customers to complete import customs procedures when dispatched from within the European Union.
If an order is dispatched from outside the European Union’s customs area, applicable taxes, customs duties or handling fees will be handled or disclosed in accordance with applicable law. Any charges known to us will be displayed during checkout where reasonably possible.
Customers will not be charged undisclosed fees by us after completing their purchase. Charges imposed independently by customs authorities or local carriers remain subject to applicable national and European Union laws.
12. Separate Shipments
Orders containing multiple products may be shipped in separate parcels due to product availability, warehouse location or packaging requirements.
If an order is divided into multiple shipments, you may receive separate tracking information for each parcel. You will not be charged additional shipping fees solely because we divided the order.
13. Order Changes and Cancellations
Contact us as soon as possible if you wish to change or cancel an order.
We cannot guarantee changes or cancellations after processing or dispatch has begun. If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy and applicable consumer law.
14. Contact Information
For questions regarding shipping, delivery or tracking, contact:
ROYAL UNIBREW A/S
Business unit: ROYAL UNIBREW A/S Lager
CVR number: 41956712
P-number: 1028301908
Business address: Lille Gedved 8A, 8700 Horsens, Denmark
Email: manleydelaijah274@gmail.com